Help with PDF Documents

In order to view or print PDF documents, you need the free Adobe Reader and plugin.

Additional support is available on the Adobe Reader Support Page .

Common PDF Error Messages

If you are having trouble opening a PDF document, you may also want to read Adobe's more detailed troubleshooting tips.

• Problem 1: Blank Page in Browser

  You have selected to download a file and you receive a blank page with a "Done" message at the bottom of the browser. This may be because you do not have enough space in your temporary internet files folder to complete the download.

  Solution:

  Internet Explorer: Tools > Internet Options > Temporary Internet Files > select Delete Files

  Firefox: Tools > Options > Advanced Tab > Network Tab > "Clear Now" under cache section

  Safari (Macintosh): Empty Cache under the Safari Menu

• Problem 2: Blank Page "%PDF"

  You received an error message containing "% PDF" or you have received a blank page while trying to download. This is due to a problem with your web browser not opening .pdf documents correctly.

  Solution:

  Adobe Acrobat Reader 4.0: File > Preferences > General > Options > make sure the Web Browser Integration box is not checked

  Adobe Acrobat Reader 5.0: Edit > Preferences > General > Options > Web Browser Options > make sure the Display PDF in Browser box is not checked.

  Adobe Acrobat Reader 6.0: Edit > Preferences > Internet > make sure the Display PDF in Browser box is not checked.

• Problem 3: "Error Locating Object Handler"

  You receive an error message that says "Error Locating Object Handler" while trying to download a document. This is because there is a dependency with a plug-in for Adobe Acrobat while using Internet Explorer.

  Solution:

  Please go to the following website for detailed instructions: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q262213 .

• Problem 4: Unable to Print

  You have successfully downloaded the pdf, can view it on your computer screen but are unable to print. This could be due to a postscript error with your printer.

  Solution:

  In any Acrobat Reader program: File > Print > check the Print As Image box > OK

• Problem 5: "Adobe Reader could not open file"

  You received the error message "Adobe Reader could not open 'filename.pdf'" because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn't correctly decoded).

  Solution:

  Adobe Acrobat Reader 6.0: Edit > Preferences > Internet > make sure the Display PDF in Browser box is not checked.